In 2017, the Villard de Lans Municipal Tourist Office and the Corrençon Tourist Office obtained their Category I classification. We are committed to :
- Provide you with an easily accessible reception and information area.
- Make it easy for you to get around.
- Provide you with furniture to sit on.
- Provide you with free information on the local tourist offer.
- Provide free Wi-Fi access.
- Display and publicise its opening times in at least two foreign languages.
- Be open at least 240 days a year, including Saturdays and Sundays during tourist or event periods.
- Answer your letters all year round.
- Provide a permanent reception service staffed by people who speak at least two foreign languages.
- To provide tourist maps, plans and tourist guides on paper.
- Give you access to its trilingual website.
- Distribute tourist information on paper, translated into at least two foreign languages, relating to :
– all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
– cultural, natural or leisure monuments and tourist sites, which may include an indication of the prices charged, the periods and times when they are open to the public, the website address and telephone and postal contact details;
– events and activities;
– emergency telephone numbers.
- Update its tourist information annually.
- Display emergency telephone numbers outside.
- Present the full range of qualified services available in the area for all customer groups.
- Deal with your complaints and measure your satisfaction.
- Respect a quality approach.
- Provide you with a holiday advisor.
- Guarantee reliable, up-to-date information on the local tourist offer.
