Online payment is exclusively by credit card.

For accommodation bookings :
– less than 30 days before the date of your stay: you pay the total amount of your reservation in 1 instalment.
– more than 30 days before the date of your stay, you pay a part (deposit or advance of 10 to 30%) and you will have to pay the balance according to the payment conditions of the accommodation provider. You will then receive an e-mail with a payment link.

For activity bookings :
You pay the total amount of your booking in 1 instalment.

For a basket of more than 400 euros :
Payment in 3 or 4 instalments is available at extra cost.

There are several possible reasons for this:
1 – Your bankcard has reached its expiry date.
2 – A lack of funds in your account or a credit card limit reached in the current month.
3 – A problem with your bank’s 3D Secure authentication, the validation time or an out-of-date application could be the cause.

Once these factors have been checked, contact your bank or our customer service department, depending on the reason identified: [email protected]

Payment by e-voucher is not yet available for online bookings.

If you have not taken out cancellation insurance :
Cancellation conditions are described in the General Terms and Conditions of Sale for each service. Each one has its own cancellation policy, which you will find at the basket stage, when you validate the General Terms and Conditions of Sale for the services you have chosen.

If you have taken out Areas Assurances insurance on your basket, you should contact this insurance company, which will guide you through the procedure to follow: Contact Areas Assurances

A partial or total refund may be made depending on :
– the cancellation conditions specified by each service provider in these General Terms and Conditions of Sale
– the conditions for cancellation or interruption of the holiday as specified in your Areas Assurances insurance policy, if you have taken it out.