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Classifications and quality

Classification

In 2017, the Villard-de-Lans Municipal Tourist Office, along with the Corrençon Tourist Office, obtained its Category 1 classification We are committed to:

  • Offering you an easily accessible reception and information space.
  • Helping you with all your enquiries.
  • Offering you a place to sit down.
  • Providing you with free information about the local attractions.
  • Providing free Wi-Fi access.
  • Advertising and sharing our opening hours, expressed in at least two foreign languages.
  • Remaining open 240 days a year, including Saturday and Sunday throughout the tourist period or during events.
  • Responding to your emails all your round.
  • Ensuring a permanent reception service carried out by staff speaking at least two foreign languages.
  • Providing physical tourist maps, plans and guides.
  • Offering you access to our trilingual website.
  • Sharing our tourist information in physical format, translated into at least two foreign languages, regarding:
    – all classified tourist accommodation, including, at least, the name of the establishment, its address, email address, website, phone number and classification level;
    – monuments and cultural, natural or leisure tourist attractions, which may include information regarding rates, opening periods and hours, websites, phone numbers and addresses;
    – events and entertainment;
    – emergency numbers.

 

  • Annually updating our tourist information.
  • Displaying emergency numbers on the outside of the building.
  • Presenting the entire qualified tourist offering for the region, for all customers.
  • Processing your complaints and measuring your satisfaction.
  • Respecting a quality approach.
  • Putting trip advisors at your disposal.
  • Guaranteeing the reliability and accuracy of information regarding the local tourist offering.
Logo Qt Couleur

Quality

Villard-de-Lans

The Villard-de-Lans Municipal Tourist Office strives to ensure a Quality approach, in offering its customers:

  • A warm welcome
  • Attentive staff
  • Mastery of foreign languages
  • Personalised services
  • Clear and precise information
  • Cleanliness and comfort
  • The chance to discover a destination
  • The consideration of your reviews

A word from our director:
“For several years now, we have sensed a change in the needs and behaviours of tourist customers, and as such we must continually adapt. The quality of our services and the professionalism of our teams have become essential commitments on our part. Quality is therefore a priority.»

On 10 April 2017, the Villard-de-Lans Tourist Office received the national Qualité Tourisme™ label in accordance with its quality approach. On 1 July 2020, this label was renewed for five years.

Have you benefited from the services on offer at the Villard-de-Lans Tourist Office?
Well, leave us a review!
Find our satisfaction survey at the Villard Office reception desk or fill it in online.

 

Corrençon-en-Vercors

The national Qualité Tourisme™ label was awarded to the Corrençon Tourist Office on 5 November 2021, in accordance with its quality approach, for a period of five years.

Corrençon Tourist Office Quality Policy

“Quality is a state of mind, a course of action and a veritable motor that has driven our little village for many years. Evolving within a process of continuous improvement and constantly evaluating your satisfaction to gain your loyalty is a clear strategy in Corrençon.
Applied to the Tourist Office, quality is a veritable strategy in service of our destination’s tourist development.
In 2017, this approach aims to obtain the Qualité Tourisme™ label and first-category classification for our Tourist Office, the first key steps before our final goal: to reach the level of excellence for classified resorts that we hope to achieve together by 1 January 2019.

You can be sure that we’re doing everything we can to make your holidays as magical as possible!”

Danielle Fantin
Director of the Corrençon Tourist Office

Quality objective no 1: Giving priority to our customers’ satisfaction, at the heart of our organisation

In order to meet this goal, we are committed to:

  • Welcoming you within a functional, clean and comfortable environment, with regularly updated decoration inspired by the cocooning, friendly and welcoming spirit of our little mountain village.
  • Offering clear, reliable, precise and up-to-date information, accesible on any digital medium, 24 hours a day.
  • Remaining constantly available, smiling and ready to listen to you, capable of responding to your queries in three languages.
  • Providing expert advice on the region and offering a personalised response.
  • Improving the tourist office and your reception through active listening and the promise that we will take on board all your suggestions and complaints.
  • Improving our reception, information and tourist offering for people with disabilities.
  • Being particularly vigilant in the organisation of our overall tourist product, services, reception and the variety of experiences within the destination for families, for whom we strive to guarantee the quality and continuous improvement of the overall offering, in adhering to the requirements of the Famille Plus family-friendly label and requesting that our partners do the same.
  • Taking care to offer a programme of entertainment and events that promotes convivial meetings and values our cultural, human and/or environmental heritage.

Have you benefited from the services of the Corrençon-en-Vercors Tourist Office? Leave us a review

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